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Accessibility information

A statement on policy

Tyneside Cinema recognises that discrimination does occur on the grounds of disability and we are committed to making every effort to maximise access for disabled people to our programme/projects, building, facilities and services and employment opportunities. We will maximise access through staff training, by using alternative information formats, by developing our programme and by implementing significant physical changes to the Cinema’s building.

We welcome your feedback and encourage you to put any concerns or suggestions you have in writing to us:

Thomas Peutz
Chief Executive
Tyneside Cinema
10 Pilgrim Street
Newcastle upon Tyne
NE1 6QG


Accessibility: Our building

The major refurbishment and redevelopment of Tyneside Cinema in 2006-2008 ensured that our venue is now more accessible than ever before.

We have:

  • A lift to all floors
  • High contrast signage throughout the building, complete with braille
  • Accessible toilet facilities on floors 2 and 3


Wheelchair users

Each of the Tyneside’s Cinema's screens have power assisted doors and dedicated spaces for wheelchair users:

  • The Classic (Circle): 2 dedicated spaces allocated via removable seating.
  • The Roxy: 2 dedicated spaces allocated via removable seating.
  • The Electra: 4 dedicated spaces allocated.

Wheelchair user access to the Classic screen is in the Circle only, but wheelchair users can buy Circle tickets at the standard ticket rate for that screening.


Accessibile toilet facilities

We have accessible toilet facilities on floors 2 and 3 of Tyneside Cinema, on on the Ground Floor in Tyneside Bar Cafe. 

To ensure facilities are always available for our disabled customers, our accessible toilets are locked using the National Key Scheme Radar Key system. A returnable key is available from the Box Office, Tyneside Bar Café, Vicolo, Bar Café, the Tyneside Coffee Rooms and The Gallery. Radar keys are available for purchase from https://crm.disabilityrightsuk.org/radar-nks-key (VAT-free for disabled people).


Baby Change facilities

Baby Change facilities are available in the accessible toilets on floors G, 1, 2 and 3.


Hard of hearing

Selected film screenings in our programme are presented with audio description or subtitles for the hard of hearing, please check our weekly film listings for details.

We use the Phonic infrared headset system to provide amplified sound in our screens. Headsets are available for this service from the Box Office on the ground floor.


Disabled customers and our booking process.

If you specifically require tickets for the wheelchair spaces available in our auditoria, you can buy tickets for these spaces online or you can contact Box Office on 0191 227 5500.

Alternatively please get in touch with us by email at access@tynesidecinema.co.uk, leaving your contact details and the name, date and time of the show you wish to see.  We will then contact you for you to make your booking.


Carers

If you require a carer/companion to facilitate your visit to the cinema, we offer free places.  These tickets can be booked online when you buy your own ticket.

We participate in the CEA card scheme where you can get a free ticket for your carer at any participating cinema in the UK.

For further information on the CEA card, please visit www.ceacard.co.uk

Please note that all tickets are subject to availability and proof of eligibility for the free carer (eg CEA card) may be requested on collection of tickets.