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FAQ at Tyneside Cinema

Got a question? You can reach our Box Office Team on 0191 227 5500 or via email at boxoffice@tynesidecinema.co.uk


- When do you release screening times each week?

Our screening times run on a weekly basis from Friday - Thursday. They are released on our website and in print in-house every Tuesday morning for the following Friday - Thursday. However, special events (Q&A's, one-off's etc) and opening weekends may go on sale earlier. Therefore, please do search on our website as tickets may already be available. View this week's screening times here.

- How do I login to a Tyneside Cinema Friend Membership online?

To login to your Tyneside Cinema Friend Membership account and use your discount please select the film, date and time you wish to attend on our website. You will then have the option to 'Select your Concessions' and you can sign in with your account details in the bar highlighted above your ticket selection.

Your Tyneside Cinema Friend Membership login is your email address and your password is your membership card number.

- How do I login to a Young Tyneside Membership?

To login to your Young Tyneside Membership account and use your discount please select the film, date and time you wish to attend on our website. You will then have the option to 'Select your Concessions' and you can sign in with your account details in the bar highlighted above your ticket selection.

Unless you set a specific password when you first became a member, your Young Tyneside Membership login is your email address and your password is your Young Tyneside card number.

- I am a Friend of Tyneside Cinema and/or a Young Tyneside Member and I have moved address/changed my contact details. How do I change these details on my membership? 

Please contact our Box Office Team on boxoffice@tynesidecinema.co.uk with your membership number and the information that you wish to change. 

- How can I purchase a gift card/voucher? 

You can purchase Tyneside Cinema Gift Cards at our Box Office, either in person or over the phone on 0191 227 5500. Unfortunately, we are currently unable to offer this service online.

Please note: Gift Cards purchased over the phone are unable to be posted. However, we can contact the Gift Card receiver on your behalf, inviting them to claim their card from our Box Office when they next visit. 

- How can I use my Tyneside Cinema Gift Card? 

You can use a Tyneside Cinema Gift Card in person at our Box Office towards tickets, Tyneside Cinema Friend Memberships and our special events. You are also able to use your Gift Card in all areas of the building; whether that be on tickets, Tyneside Coffee Rooms, Vicolo, Tyneside Bar Cafe or kiosks within our screens. 

You can also redeem your Gift Card over the phone by quoting your Gift Card number at point of purchase. Unfortunately, we're currently unable to redeem Gift Cards on our website. 

- What is included in a Tyneside Cinema Friend Membership?

Become a Friend of Tyneside Cinema and receive the following great benefits:

  • £2 off cinema tickets
  • 10% discount in Tyneside Bar Cafe
  • 10% discount in Vicolo
  • 10% discount in the Tyneside Coffee Rooms
  • 10% discount at our in-house kiosks
  • An exclusive membership card
  • Two free tickets for film screenings (Joint Members receive two tickets per member) 

A Single Membership costs £35 per year and a Joint Membership costs £55 per year. We also offer a recurring yearly Direct Debit offer - sign up via Direct Debit and you'll only pay £30 for a Single Membership and £50 for a Joint Membership.

Please note: Discounts only apply to cardholder purchases. 

- How can I redeem my two free tickets from my Tyneside Cinema Friend Membership?

You can redeem your two free tickets in person at our Box Office or over the phone on 0191 227 5500, simply quote your card number when choosing your screening. 

Unfortunately, we're currently unable to offer this service on our website. 

Please note: A small number of screenings and special events are free-list suspended. Free tickets are unable to be redeemed against these screenings/events. If you have any queries about what screenings/events are free-list suspended please check our current list here.

- Does Tyneside Cinema provide work experience opportunities? 

We do not currently have the resources to offer work experience placements, however we do offer a range of opportunities for young people to get involved with filmmaking throughout the year, and many of these in turn offer the chance to develop careers-related skills and experience. 

Please email filmschool@tynesidecinema.co.uk to find out more about upcoming opportunities for young people at Tyneside Cinema. 

- Do you have any voluntary opportunities at Tyneside Cinema? 

Unfortunately we do not currently have plans to recruit more volunteers at Tyneside Cinema. If opportunities do arise they will be advertised on our social media channels and our website.