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Pilgrim Street   Newcastle upon Tyne   NE1 6QG

Accessibility

Our Building

Our Building

Our refurbishment and redevelopment in 2006-2008 ensured that the Tyneside Cinema is now more accessible than ever before.

We have:

  • A lift to all floors.
  • High contrast signage throughout the building, complete with braille.
  • Accessible toilet facilities on floors 2 and 3.
  • Hearing loops installed in the Box Office and Tyneside Bar.

We use the Phonic infrared headset system to provide amplified sound in our screens. Headsets are available for this service from the Box Office on the ground floor and Tyneside Bar on the third floor.

Each of the Tyneside’s Cinema's screens have power assisted doors and dedicated spaces for wheelchair users.

The Classic (Circle): 2 dedicated spaces allocated via removable seating.
The Roxy: 2 dedicated spaces allocated via removable seating.
The Electra: 4 dedicated spaces allocated.

Wheelchair user access to the Classic screen is in the Circle only but Wheelchair users can buy Circle tickets at the standard ticket rate for that screening.

To ensure facilities are always available for our disabled customers, our accessible toilets are locked using the National Key Scheme Radar Key system. A returnable key is available from the Box Office, Intermezzo, the Tyneside Coffee Rooms and the Tyneside Bar, and our Front of House team also carry keys for these cubicles.  Radar keys are available for purchase from http://www.radar.org.uk (VAT-free for disabled people).

Baby Change facilities are available in the accessible toilets on floors 2 and 3.

Please note that our accessible toilet on floor 1 is out of service during our redevlelopment works from March 17 until further notice. Our facilities on floors 2 and 3 remain unaffected. 

Selected film screenings in our programme are presented with audio description or subtitles for the hard of hearing, please check our weekly film listings for details.

Disabled customers and our booking process.

If you specifically require tickets for the wheelchair spaces available in our auditoria, you can buy tickets for these spaces online or you can contact Box Office on 0845 217 9909.

Alternatively please get in touch with us by email at access@tynesidecinema.co.uk, leaving your contact details and the name, date and time of the show you wish to see.  We will then contact you for you to make your booking.

If you require a carer/companion to facilitate your visit to the cinema, we offer free places.  These tickets can be booked online when you buy your own ticket.

We participate in the CEA card scheme where you can get a free ticket for your carer at any participating cinema in the UK.

For further information on the CEA card, please visit www.ceacard.co.uk

Please note that all tickets are subject to availability and proof of eligibility for the free carer (eg CEA card) may be requested on collection of tickets.

Our Website

Tyneside Cinema is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

This website endeavours to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0.

These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people.

This site has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly.

Whilst Tyneside Cinema strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.

We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. In the meantime should you experience any difficulty in accessing the Tyneside Cinema website, please don’t hesitate to contact us.

A Statement of Policy

Tyneside Cinema recognises that discrimination does occur on the grounds of disability and we are committed to making every effort to maximise access for disabled people to our programme/projects, building, facilities and services and employment opportunities. We will maximise access through staff training, by using alternative information formats, by developing our programme and by implementing significant physical changes to the Cinema’s building.

We welcome your feedback and encourage you to put any concerns or suggestions you have in writing to us.

Mark Dobson
Chief Executive
Tyneside Cinema
10 Pilgrim Street
Newcastle upon Tyne
NE1 6QG